Refund policy

At GRONOMORA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in the original packaging
• Proof of purchase or order confirmation is required

Certain items such as opened cosmetic products, personal care items, and final sale products may not be eligible for return due to hygiene reasons.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

Exchanges

We only replace items if they are defective or damaged.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

Contact Information

GRONOMORA
212 N AMERICAN AVE
DOVER, DE 19901
Phone: +1 302 466 5820

Email: help@gronomora.info